{"id":861,"date":"2026-04-07T09:53:03","date_gmt":"2026-04-07T09:53:03","guid":{"rendered":"https:\/\/aeroma-amsterdam.com\/terms-and-conditions\/"},"modified":"2026-05-02T12:29:10","modified_gmt":"2026-05-02T12:29:10","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/aeroma-amsterdam.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e861-e1 mnx-0 mnx-1 mnx-2\"><div class=\"x-row e861-e2 mnx-5 mnx-6 mnx-7\"><div class=\"x-row-inner\"><div class=\"x-col e861-e3 mnx-j\"><h4  class=\"h-custom-headline h4\" style=\"color: #000000;margin-top:0px;\"><span>Terms and conditions<\/span><\/h4><div id=\"\" class=\"x-text\" style=\"\" ><p><strong>Version<\/strong>: April 2026<br \/><strong>Business address<\/strong>: Aeroma Amsterdam<br \/><strong>Website<\/strong>: www.aeromaamsterdam.com<br \/><strong>Email<\/strong>: info@aeromaamsterdam.com<br \/><strong>Chamber of Commerce number<\/strong>: 98314211<br \/><strong>VAT number<\/strong>: NL868441983B01<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"x-section e861-e6 mnx-0 mnx-2 mnx-3\"><div class=\"x-row e861-e7 mnx-5 mnx-6 mnx-8\"><div class=\"x-row-inner\"><div class=\"x-col e861-e8 mnx-j\"><h5  class=\"h-custom-headline h5\" style=\"color: #000000;margin-top:0px;\"><span>Article 1 \u2013 Definitions<\/span><\/h5><div id=\"\" class=\"x-text\" style=\"\" ><ul>\n<li><strong>Entrepreneur<\/strong>: Aeroma Amsterdam, the V.O.F. (general partnership) offering products through the webshop.<\/li>\n<li><strong>Consumer<\/strong>: The natural person not acting in the exercise of a profession or business who enters into an agreement with the entrepreneur.<\/li>\n<li><strong>Agreement<\/strong>: The purchase agreement between the entrepreneur and consumer via the webshop.<\/li>\n<li><strong>Right of withdrawal<\/strong>: The possibility for the consumer to cancel the agreement within the cooling-off period.<\/li>\n<li><strong>Products<\/strong>: Scent diffusers, oils, and related items offered through the webshop.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"x-section e861-e11 mnx-0 mnx-2 mnx-3\"><div class=\"x-row e861-e12 mnx-5 mnx-6 mnx-9\"><div class=\"x-row-inner\"><div class=\"x-col e861-e13 mnx-j\"><h5  class=\"h-custom-headline h5\" style=\"color: #000000;margin-top:0px;\"><span>Article 2 \u2013 Applicability<\/span><\/h5><div id=\"\" class=\"x-text\" style=\"\" ><ul>\n<li>These terms and conditions apply to every offer from Aeroma Amsterdam and to every agreement concluded between Aeroma Amsterdam and the consumer.<\/li>\n<li>The terms and conditions are accessible to everyone via the website. By placing an order, the consumer agrees to these terms and conditions.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"x-section e861-e16 mnx-0 mnx-2 mnx-3\"><div class=\"x-row e861-e17 mnx-5 mnx-6 mnx-a\"><div class=\"x-row-inner\"><div class=\"x-col e861-e18 mnx-j\"><h5  class=\"h-custom-headline h5\" style=\"color: #000000;margin-top:0px;\"><span>Article 3 \u2013 The offer<\/span><\/h5><div id=\"\" class=\"x-text\" style=\"\" ><ul>\n<li>The products are described as completely and truthfully as possible.<\/li>\n<li>Small deviations in color or shape may occur, especially with natural oils.<\/li>\n<li>Obvious mistakes or errors in the offer do not bind Aeroma Amsterdam.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"x-section e861-e21 mnx-0 mnx-2 mnx-3\"><div class=\"x-row e861-e22 mnx-5 mnx-6 mnx-b\"><div class=\"x-row-inner\"><div class=\"x-col e861-e23 mnx-j\"><h5  class=\"h-custom-headline h5\" style=\"color: #000000;margin-top:0px;\"><span>Article 4 \u2013 The agreement<\/span><\/h5><div id=\"\" class=\"x-text\" style=\"\" ><ul>\n<li>The agreement is concluded at the moment the consumer accepts the offer via the webshop.<\/li>\n<li>After ordering, the consumer will receive a confirmation by email.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"x-section e861-e26 mnx-0 mnx-2 mnx-3\"><div class=\"x-row e861-e27 mnx-5 mnx-6 mnx-c\"><div class=\"x-row-inner\"><div class=\"x-col e861-e28 mnx-j\"><h5  class=\"h-custom-headline h5\" style=\"color: #000000;margin-top:0px;\"><span>Article 5 \u2013 Right of withdrawal<\/span><\/h5><div id=\"\" class=\"x-text\" style=\"\" ><ul>\n<li><span open=\"\" sans=\"\">The consumer has the right to dissolve the agreement within 14 days of receiving the product without giving any reason.<\/span><\/li>\n<li><span open=\"\" sans=\"\">During this period, the consumer must handle the product and packaging with care.<\/span><\/li>\n<li><span open=\"\" sans=\"\">Opened or used products (such as oils) cannot be returned for hygienic reasons.<\/span><\/li>\n<li><span open=\"\" sans=\"\">The costs of the return shipment are at the consumer's expense.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"x-section e861-e31 mnx-0 mnx-2 mnx-3\"><div class=\"x-row e861-e32 mnx-5 mnx-6 mnx-d\"><div class=\"x-row-inner\"><div class=\"x-col e861-e33 mnx-j\"><h2  class=\"h-custom-headline h5\" style=\"color: #000000;margin-top:0px;\"><span>Article 6 \u2013 Obligations in case of withdrawal<\/span><\/h2><div id=\"\" class=\"x-text\" style=\"\" ><ul>\n<li><span open=\"\" sans=\"\">In the event of a correct withdrawal, the full purchase amount will be refunded within 14 days.<\/span><\/li>\n<li><span open=\"\" sans=\"\">The refund will be made using the same payment method used for the original transaction, unless otherwise agreed.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"x-section e861-e36 mnx-0 mnx-2 mnx-3\"><div class=\"x-row e861-e37 mnx-5 mnx-6 mnx-e\"><div class=\"x-row-inner\"><div class=\"x-col e861-e38 mnx-j\"><h5  class=\"h-custom-headline h5\" style=\"color: #000000;margin-top:0px;\"><span>Article 7 \u2013 Prices<\/span><\/h5><div id=\"\" class=\"x-text\" style=\"\" ><ul>\n<li><span open=\"\" sans=\"\">The prices on the website include VAT and exclude shipping costs (unless stated otherwise).<\/span><\/li>\n<li><span open=\"\" sans=\"\">Aeroma Amsterdam reserves the right to change prices.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"x-section e861-e41 mnx-0 mnx-2 mnx-3\"><div class=\"x-row e861-e42 mnx-5 mnx-6 mnx-f\"><div class=\"x-row-inner\"><div class=\"x-col e861-e43 mnx-j\"><h5  class=\"h-custom-headline h5\" style=\"color: #000000;margin-top:0px;\"><span>Article 8 \u2013 Delivery<\/span><\/h5><div id=\"\" class=\"x-text\" style=\"\" ><ul>\n<li><span open=\"\" sans=\"\">Aeroma Amsterdam ships within the Netherlands and potentially to other countries (if indicated on the website).<\/span><\/li>\n<li><span open=\"\" sans=\"\">Delivery takes place within 2\u20135 business days after ordering, unless stated otherwise.<\/span><\/li>\n<li><span open=\"\" sans=\"\">If delivery is delayed, you will be informed about this via email.<\/span><\/li>\n<li><span open=\"\" sans=\"\">The risk of damage or loss lies with Aeroma Amsterdam until the moment of delivery.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"x-section e861-e46 mnx-0 mnx-2 mnx-3\"><div class=\"x-row e861-e47 mnx-5 mnx-6 mnx-g\"><div class=\"x-row-inner\"><div class=\"x-col e861-e48 mnx-j\"><h5  class=\"h-custom-headline h5\" style=\"color: #000000;margin-top:0px;\"><span>Article 9 \u2013 Warranty<\/span><\/h5><div id=\"\" class=\"x-text\" style=\"\" ><ul>\n<li><span open=\"\" sans=\"\">Aeroma Amsterdam guarantees that the products comply with the agreement and the stated specifications.<\/span><\/li>\n<li><span open=\"\" sans=\"\">A warranty period of 1 year applies to diffusers under normal use.<\/span><\/li>\n<li><span open=\"\" sans=\"\">The warranty is void in case of improper use or damage caused by your own actions.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"x-section e861-e51 mnx-0 mnx-2 mnx-3\"><div class=\"x-row e861-e52 mnx-5 mnx-6 mnx-h\"><div class=\"x-row-inner\"><div class=\"x-col e861-e53 mnx-j\"><h5  class=\"h-custom-headline h5\" style=\"color: #000000;margin-top:0px;\"><span>Article 10 \u2013 Complaints procedure<\/span><\/h5><div id=\"\" class=\"x-text\" style=\"\" ><ul>\n<li><span open=\"\" sans=\"\">Complaints about the execution of the agreement must be reported via email as soon as possible, but no later than 7 days after discovery.<\/span><\/li>\n<li><span open=\"\" sans=\"\">Aeroma Amsterdam aims to handle complaints within 5 business days.<\/span><\/li>\n<li><span open=\"\" sans=\"\">If the complaint cannot be resolved through mutual consultation, a dispute arises that is subject to dispute resolution.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"x-section e861-e56 mnx-0 mnx-3 mnx-4\"><div class=\"x-row e861-e57 mnx-5 mnx-6 mnx-i\"><div class=\"x-row-inner\"><div class=\"x-col e861-e58 mnx-j\"><h5  class=\"h-custom-headline h5\" style=\"color: #000000;margin-top:0px;\"><span>Article 11 \u2013 Applicable law<\/span><\/h5><div id=\"\" class=\"x-text\" style=\"\" ><ul>\n<li><span open=\"\" sans=\"\">These general terms and conditions and agreements are exclusively governed by Dutch law.<\/span><\/li>\n<li><span open=\"\" sans=\"\">Disputes are preferably resolved through mutual consultation. If this is not successful, the court in Amsterdam has jurisdiction.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Terms and conditionsVersion: April 2026Business address: Aeroma AmsterdamWebsite: www.aeromaamsterdam.comEmail: info@aeromaamsterdam.comChamber of Commerce number: 98314211VAT number: NL868441983B01 Article 1 \u2013 Definitions Entrepreneur: Aeroma Amsterdam, the V.O.F. (general partnership) offering products through the webshop. Consumer: The natural person not acting in the exercise of a profession or business who enters into an agreement with the entrepreneur. Agreement: The purchase agreement between the &#8230; <\/p>\n<div><a href=\"https:\/\/aeroma-amsterdam.com\/en\/terms-and-conditions\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-861","page","type-page","status-publish","hentry","no-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/aeroma-amsterdam.com\/en\/wp-json\/wp\/v2\/pages\/861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aeroma-amsterdam.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aeroma-amsterdam.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aeroma-amsterdam.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aeroma-amsterdam.com\/en\/wp-json\/wp\/v2\/comments?post=861"}],"version-history":[{"count":1,"href":"https:\/\/aeroma-amsterdam.com\/en\/wp-json\/wp\/v2\/pages\/861\/revisions"}],"predecessor-version":[{"id":862,"href":"https:\/\/aeroma-amsterdam.com\/en\/wp-json\/wp\/v2\/pages\/861\/revisions\/862"}],"wp:attachment":[{"href":"https:\/\/aeroma-amsterdam.com\/en\/wp-json\/wp\/v2\/media?parent=861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}